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Live Chat For WordPress – What to Look For in a Live Chat Plugin

live chat for wordpress

Live chat for WordPress plugins are a great way to provide customer support to your website. You can customize the registration form to make it more personalized, and even offer your visitors the option to send you attachments and media. Live chat for WordPress also lets you keep track of your customer support tickets and monitor the effectiveness of your agents. A few features to look for in a live chat plugin include:

One of the main advantages of live chat for WordPress plugins is their ability to sync with HubSpot CRM. By synchronizing the leads from your website, you can manage them, segment them, and analyze their behavior on your website. It’s free to use, but to unlock more advanced features, you’ll need to upgrade to the HubSpot Operations Hub plugin. The plugin allows you to create unlimited tickets and manage all customer interactions through a single platform.

Live chat for WordPress plugins can also help you track your visitors across channels. With Chaty, you can keep track of anonymous visitors as well as logged-in customers. You can set up the plugin to collect data in a structured format, including a call button and email address. Chaty can also display call icons and other customizable messages in the chat box. If you want to engage your visitors in a live chat session before they leave your website, you can choose to customize the pre-chat form and the queue.

The plugin is also available in 19 languages. It will detect the languages that you use, and you can add new translations as you go. You can also use notification alerts on the web interface and on the browser tab title. You can upgrade to the Pro plan for $399 and unlock additional features, including WooCommerce integration. LiveChat is a premium WordPress plugin and does not offer a free version. So you may want to look at the free version first.