There are many different ways to handle customer service requests on WordPress. For example, you can use the WATS plugin, which can accept tickets through email or frontend forms. Other options include using a customer knowledge base plugin like SupportCandy, or manually turning comments into tickets. Regardless of your preferred method, these plugins can provide a seamless and efficient customer support experience. You can use a combination of these tools to handle all your customers’ questions and concerns.
The WordPress ticket system lets you extend the branding across your site, allowing your customers to experience the same aesthetics as the rest of your website. It even allows you to convert comments into tickets, creating an interactive dialogue with your readers. The ticket system lets you manage them within your WordPress dashboard, which blends seamlessly with your theme. And, because it’s integrated with WordPress, it’s easy to find the right ticketing system to accommodate your specific needs.
WordPress is open-source, which means that hundreds of developers contribute to its improvement. This spirit of open-source means accountability, constant improvements, and free use for everyone. Because it’s free, it removes the need for a developer to know any coding languages. And thanks to the many languages it uses, even the most complex websites are easy to maintain. You can even build a blog right within your website. The possibilities are endless!