A WordPress help desk plugin is one of the best tools you can use for customer support. These programs have many advantages over other help desk solutions, such as a customer-oriented interface and email notifications. Additionally, many of them integrate with your site’s theme and offer features such as attachment of files and media. To get started with your WordPress help desk, here are a few things to look for:
Knowledge Base: This premium plugin is an excellent choice for building a customer support center for your website. Besides being completely responsive and translation-ready, it offers other great features such as live search, breadcrumbs, custom link colors, multiple page layouts, and a voting system. You can also easily schedule custom demos, which can be tailored to your needs. It also comes with a bot that automatically replies to customer queries. It’s the perfect solution for a customer support center, and it is completely free of charge.
SupportCandy: Another popular WordPress help desk plugin, SupportCandy has a variety of unique features that make it a superior option. As a free plugin, it is easy to install and has several premium addons, including unlimited tickets and agents. The plugin also focuses on simplicity and is compatible with GDPR. As a bonus, it supports multiple languages and is fully GDPR-compliant. If you want an easy to use helpdesk for your website, Awesome Support might be the best option.