A WordPress live chat plugin allows website owners to instantly engage with customers via real-time messages on their website, Facebook Messenger, and Telegram. A free version of this plugin is available for download from the WordPress repository, and it features up to one operator, one chat widget, and unlimited chats. Premium plans, starting at $35 a month, include additional features, unlimited chats, and additional users. It also features a customized design.
This WordPress live chat plugin comes with powerful features and an excellent support system. Some of its features include an inbuilt chatbot that can provide instant replies, tracking visitor activity, and increasing conversion rates. Another free option is Zoho SalesIQ. This plugin is a full-featured, free WordPress live chat plugin. Users will also benefit from a powerful analytics dashboard that can identify patterns and predict customer behavior. The software allows website owners to track web traffic, and provide relevant offers based on their preferences.
Live chat is an excellent way to engage your website visitors and keep them on your conversion path. A responsive live chat helps portray your business positively, and shows that you are willing to respond to their inquiries. It also gives potential customers confidence to purchase from you. However, live chat requires availability around the clock, which can be a challenge with a small eCommerce website that has multiple time zones. For this reason, a WordPress live chat plugin should be able to provide real-time problem-solving and real-time customer interaction.