While you can enable WordPress support chat in your site’s General Settings, you can also customize it. You can turn the chat on and off, as well as add required information. By default, no fields are required. This is a good option for people who do not want to deal with human agents, and it makes it easier for bots to respond to customers. In addition, you can customize the chat box by adding GIFs.
Several plugins are available, including EngageBay, which allows you to communicate with your customers in real time. Using this plugin, you can receive detailed insights from chat transcripts. Additionally, it will make it easier for you to collaborate with other agents on your team, as it allows agents to see the information from customers directly in the chat window. This way, they can provide better customer support and improve conversion rates. While these are only a few of the benefits of using WordPress support chat, they are definitely worth a try.
The Zendesk plugin for WordPress is another option. It’s easy to install and mobile-friendly. You can even set up chatbots through this plugin, which automates the process of handling customer queries. The app is free, and you can use it to manage chats from your mobile devices. If you’re not sure which one to choose, consider trying the free version to see if it’s right for your site.